Our target audience
Managers
We support your team leaders in their posture and practices, aligned to your values, your strategy and your managerial culture.
We act on varied and complementary levels and types of management:
- Department director
- Store director
- Line manager
- Project manager
Teams
We accompany critical field teams to concretely executing your strategy and reaching your goals:
- Sales advisors and sales representatives, to help them perfect their sales and negotiation skills by focusing on their ability to recruit, develop and retain customers
- Teams dedicated to Service excellence and Customer experience, by operating with them at the point of sale, continuously or during events
- Operations teams, supporting them in their role of point-of-sale systems and processes facilitators
- Human Resources and Learning & Development teams, to accompany them in their goals to enhance performance and manage talent
Our Solutions
- Consulting, recommending business and client strategy optimization, and accompanying your managers through change
- Training, through the design and animation of tailor-made and interactive training programs. Our trainings are exclusively implemented internally.
- Coaching, focused on the ability to make connections, acting in a personal and concrete way for customer-facing roles
Our core fields
Management
- Business unit development
- Store openings
- Performance driver identification
- Commercial action plans and animation
- Wholesale retailization
- Omni-channel approach
Sales and Client Relations
- Sales excellence
- Art of negotiation
- Customer experience optimization
- Clienteling optimization
- Amplification of the client network
Talent
- Identification and development of top salespeople and managers of tomorrow
- Talent Acquisition support (“Pulsions Management” assessment tools)
- New job coaching
- Audit of your training content and setup
- Performance management support
Operations
- Optimization of store organization and operations
- Point of sale digitization
- Back and front office partnership in store
CALL TO ACTION
220 rue de Rivoli,
75001 Paris – France
M. +33 (0)6 22 10 05 18
T. +33 (0)1 83 96 94 64
e.janicot@calltoaction-conseil.com